Gardeners Camden Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Camden provides gardening and related outdoor services to private and commercial clients. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, business, or organisation requesting the services.
Company means Gardeners Camden, the gardening service provider.
Services means any gardening, maintenance, landscaping, clearance, or related work carried out by the Company for the Client.
Site means the garden, land, or premises where the Services are to be delivered.
Agreement means the contract between the Company and the Client, formed upon confirmation of a booking subject to these Terms and Conditions.
2. Scope of Services
The Company provides a range of domestic and commercial gardening services, which may include but are not limited to lawn care, hedge trimming, planting, pruning, garden tidy-ups, seasonal maintenance, soft landscaping, and garden waste handling in accordance with applicable regulations.
The exact scope of work for each booking will be agreed with the Client prior to commencement, either as a one-off visit or as part of a regular maintenance schedule. Any description or illustration of services is for guidance only and does not form a binding specification unless expressly stated in writing as part of the Agreement.
3. Booking Process
3.1 Initial enquiry
Clients may request a quotation or make a booking by contacting the Company and providing details of the Site, desired services, timing, and any particular requirements. The Company may request photos, descriptions, or an in-person visit to assess the scope of work before confirming a quote.
3.2 Quotations
Any quotation provided is based on the information supplied by the Client and any Site inspection carried out by the Company. Quotations are valid for a limited period from the date of issue, as stated at the time of quotation, and may be subject to change if the scope of work or site conditions differ from those originally described.
3.3 Acceptance and confirmation
A booking is accepted when the Client confirms their agreement to the quotation or agreed hourly rate and the Company issues a booking confirmation, whether verbally or in writing. The Agreement comes into effect on such confirmation and is subject to these Terms and Conditions. The Company reserves the right to decline any booking at its discretion.
3.4 Regular maintenance
Where services are provided on a recurring basis, such as weekly, fortnightly, or monthly visits, the pattern and frequency of visits will be agreed in advance. Any changes to frequency, duration, or scope must be agreed between the parties and may affect the applicable charges.
4. Access to the Site
The Client must ensure that the Company has safe and reasonable access to the Site at the agreed time. This includes providing access through gates, doors, communal areas, or shared driveways, and ensuring that pets are safely contained.
If the Company is unable to gain access to the Site or cannot safely carry out the work due to the condition of the Site, obstruction, or other issues within the Client's control, the Company may charge a call-out fee or the full cost of the scheduled visit, at its discretion.
5. Client Responsibilities
The Client is responsible for:
Providing accurate information regarding the Site and any known hazards such as uneven ground, sharp objects, toxic plants, or wildlife concerns.
Informing the Company of any underground services, cables, pipes, irrigation, or other features that may be affected by digging, edging, or planting.
Ensuring that any required consents, permissions, or notifications from neighbours, landlords, or local authorities are in place where relevant.
Notifying the Company promptly of any change in circumstances that may affect the delivery of the Services, including building works or access restrictions.
6. Health, Safety, and Weather Conditions
The Company will take reasonable care to carry out the Services in a safe manner, in line with applicable health and safety practices. The Client agrees not to interfere with the Companys equipment or instruct operatives to undertake work that they consider unsafe or outside the agreed scope.
The Company may postpone or suspend work in the event of severe weather, unsafe site conditions, or other factors beyond its control. In such cases, the Company will reschedule the booking as soon as reasonably practicable. The Client will not be charged cancellation fees where postponement is due to conditions genuinely outside both parties control.
7. Payments and Charges
7.1 Pricing
Services may be charged on a fixed-price basis, based on a quotation, or on an hourly rate. Any minimum visit duration or call-out fee will be notified to the Client in advance. All prices will be communicated to the Client before work is confirmed.
7.2 Payment terms
Unless otherwise agreed, payment is due on completion of each visit or in accordance with the invoice terms where invoices are issued periodically. The Company may require a deposit for larger projects or for the purchase of materials, plants, or equipment specific to the Clients project. Any deposit requirements will be advised prior to booking.
7.3 Late payment
If the Client fails to pay any sum by the due date, the Company reserves the right to suspend further services, charge interest on overdue amounts at the statutory rate, and recover any reasonable costs incurred in pursuing payment. Ownership of any supplied materials or plants remains with the Company until payment is received in full.
7.4 Materials and plants
Where the Company supplies materials or plants, these will be charged at the agreed rate. The Company will take reasonable care in the selection and handling of plants but cannot guarantee the long-term performance of living plants, which can be affected by weather, soil conditions, and aftercare by the Client.
8. Cancellations and Rescheduling
8.1 Client cancellations
If the Client needs to cancel or reschedule a booking, the Client should provide as much notice as possible. The Company may apply a cancellation charge where insufficient notice is given, particularly for scheduled regular maintenance or larger projects.
Where a minimum notice period applies, this will be communicated to the Client at the time of booking. Failure to provide the required notice may result in a charge up to the full cost of the scheduled visit, to cover allocated time and resources.
8.2 Company cancellations
The Company reserves the right to cancel or amend a booking in the event of unforeseen circumstances, staff illness, equipment failure, extreme weather conditions, or other operational reasons. The Company will notify the Client as soon as reasonably practicable and arrange an alternative date. The Company will not be liable for any indirect losses arising from such cancellations.
8.3 Ongoing contracts
For regular maintenance arrangements, either party may terminate the ongoing service by giving reasonable written or verbal notice, usually not less than the equivalent of one regular visit cycle, unless otherwise agreed. Any outstanding balances must be settled in full upon termination.
9. Garden Waste and Environmental Regulations
The Company will comply with applicable regulations regarding the handling, transportation, and disposal of garden waste. Where the Company removes garden waste from the Site, this may be subject to an additional charge, which will be notified to the Client in advance.
The Client may opt to retain garden waste on Site, for example using it as compost or arranging their own disposal, provided this does not breach any local regulations or cause nuisance to neighbours. The Company reserves the right to decline leaving waste in a manner that it considers unsafe or inappropriate.
The Company will not remove hazardous waste or materials outside the normal scope of garden services, such as asbestos, contaminated soil, chemical containers, or construction debris. If such materials are present, the Client is responsible for arranging appropriate specialist removal and informing the Company before work commences.
10. Quality of Service and Complaints
The Company aims to provide a professional and reliable service. If the Client has any concerns regarding the Services, they should raise them as soon as possible, preferably within a reasonable period from completion of the relevant work.
The Company will review any complaint, inspect the Site where appropriate, and seek to resolve issues by reworking specific areas or offering another reasonable remedy. The Companys liability in respect of quality issues is limited to the cost of the Services originally provided for the affected work, subject to the liability provisions set out in these Terms and Conditions.
11. Property Damage and Liability
The Company will take reasonable care to avoid damage to the Clients property while carrying out the Services. The Client must inform the Company of any sensitive areas, fragile structures, or hidden services that could be at risk.
The Companys total liability for loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the price paid or payable by the Client for the specific visit or project during which the event giving rise to the claim occurred, except where liability cannot be legally limited.
The Company will not be liable for:
Any indirect or consequential loss, such as loss of amenity, profits, or expected savings.
Any damage arising from pre-existing defects or weaknesses in the Site, structures, fences, sheds, paving, or other features.
Any deterioration of plants, lawns, or soil caused by weather, pests, disease, or lack of aftercare not within the Companys control.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded.
12. Client Property and Belongings
The Client is responsible for removing or protecting personal items, garden furniture, ornaments, or other belongings that could be affected by the Services. The Company accepts no responsibility for damage to items that remain exposed in the working area, unless caused by clear negligence.
13. Insurance
The Company will maintain appropriate public liability insurance and, where applicable, employer liability insurance for the nature of the gardening services provided. Evidence of insurance can be made available to the Client upon reasonable request.
14. Intellectual Property and Designs
Where the Company produces any garden design, planting plan, layout, or other creative content, the intellectual property rights in such materials remain with the Company unless otherwise agreed in writing. The Client is granted a licence to use the design solely for the implementation and enjoyment of their own garden.
15. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. These may include extreme weather, accidents, strikes, equipment breakdown, transport disruption, or acts of government. In such cases, the Company will take reasonable steps to resume Services as soon as practicable.
16. Changes to Terms and Conditions
The Company may update these Terms and Conditions from time to time. The current version will apply to all new bookings at the time they are made. For ongoing regular maintenance clients, the Company will notify the Client of any significant changes that materially affect the delivery of Services or charges.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of Services by the Company to the Client.
By proceeding with a booking or allowing the Services to commence, the Client confirms acceptance of these Terms and Conditions in full.
